Terms & Conditions

These Terms & Conditions form the agreement between you (“the client”, “you”) and Majesty Tours (“we”, “us”, “our”), a destination management company based in Colombo, Sri Lanka. By confirming a booking or paying a deposit, you accept these terms on behalf of everyone in your party.

1. About us

Majesty Tours has been arranging private, tailor-made journeys across Sri Lanka since 2009. We act as the organiser of the tour arrangements described in your itinerary and, where relevant, as an agent for third-party suppliers such as hotels, national parks and activity operators. Our operations are conducted in accordance with the Tourism Act, No. 38 of 2005 and the regulations of the Sri Lanka Tourism Development Authority (SLTDA).

2. Bookings & confirmation

• An enquiry or quotation does not constitute a confirmed booking.
• Your booking is confirmed once we have received your deposit and issued a written confirmation (by email or WhatsApp).
• You are responsible for checking that all names, dates, flight details and itinerary details on your confirmation are correct, and for telling us promptly of any error.
• The person making the booking must be at least 18 years old and has authority to accept these terms for all members of the party.

3. Prices & what is included

• Prices are quoted per person on a private basis in US Dollars (USD) unless stated otherwise, and are based on the itinerary, hotel category and number of travellers agreed at the time of booking.
• Unless your confirmation says otherwise, prices include private vehicle and chauffeur guide, hotel accommodation as specified, and the complimentary Colombo City Tour.
• Prices exclude international flights, visa (ETA) fees, travel insurance, meals not specified, entrance fees to sites not listed, personal expenses, tips and anything described as optional.
• Quoted prices may change before booking due to currency movements, government taxes or supplier increases. Once your deposit is received, the price of your confirmed arrangements will not change, save for increases imposed by government taxes or levies.

4. Payment

• A deposit of 25% of the total tour cost is required to confirm your booking.
• The balance is due 30 days before your arrival date. For bookings made within 30 days of arrival, full payment is required at the time of booking.
• Payments may be made by bank transfer or by the card payment methods we make available. Any bank charges or card processing fees are borne by the client.
• We reserve the right to treat a booking as cancelled if the balance is not received by the due date (see our Cancellation Policy).

5. Changes by you

We will do our best to accommodate changes you request after booking, such as different dates, hotels or itinerary adjustments. Changes are subject to availability and to any difference in price and supplier charges. Major changes close to your arrival date may be treated as a cancellation and re-booking.

6. Changes or cancellation by us

We plan every journey carefully, but occasionally we may need to make changes. If a significant change becomes necessary before your trip, we will tell you as soon as possible and offer a suitable alternative or a refund of amounts paid for the affected arrangements. We are not liable for changes or cancellations caused by circumstances beyond our reasonable control (see section 9).

7. Passports, visas & health

• You are responsible for holding a valid passport, the appropriate Sri Lankan Electronic Travel Authorization (ETA) or visa, and any onward travel documents.
• You are responsible for meeting any health and vaccination requirements for entry to Sri Lanka.
• We strongly recommend that all travellers hold comprehensive travel insurance covering medical costs, cancellation, curtailment and personal belongings for the whole of their trip.

8. Conduct, safety & activities

Some activities we can arrange — including safaris, water sports, hiking and surfing — carry inherent risks. You take part in such activities at your own risk and must follow the reasonable instructions of guides and operators. We may decline to provide, or may end, any service where a client's behaviour endangers others, breaks the law, or is unreasonably disruptive, without refund.

9. Force majeure

We are not liable for any failure or delay in performing our obligations where this is caused by events beyond our reasonable control. These include, but are not limited to, war or civil unrest, terrorism, epidemics or pandemics, natural disasters, extreme weather, flooding, strikes, government action, border or airport closures, and disruption to transport or utilities.

10. Our liability

• We accept responsibility for arranging your tour with reasonable skill and care.
• Where we act as agent for a third-party supplier (such as a hotel, airline or activity operator), that supplier's own terms and conditions apply, and our liability is limited accordingly.
• We are not liable for loss, injury, damage or expense arising from your own acts or omissions, those of a third party unconnected with the services we provide, or from force majeure events.
• Nothing in these terms limits any liability that cannot lawfully be limited under the laws of Sri Lanka, including your rights under the Consumer Affairs Authority Act, No. 9 of 2003.

11. Complaints

If a problem arises during your trip, please tell your chauffeur guide or contact us immediately so we have the chance to put it right at the time. If a matter remains unresolved, please write to us within 30 days of your return and we will respond promptly.

12. Cancellation & refunds

Cancellations and refunds are governed by our Cancellation Policy, which forms part of these Terms & Conditions.

13. Governing law & disputes

These Terms & Conditions, and any dispute arising from them or from your tour, are governed by the laws of Sri Lanka. The parties will first seek to resolve any dispute amicably. Failing that, disputes shall be subject to the exclusive jurisdiction of the competent courts of Colombo, Sri Lanka, or, where the parties agree in writing, referred to arbitration under the Arbitration Act, No. 11 of 1995.